For ages 21+

queen Responsible Gaming
Your safety is our priority

Enjoy entertainment responsibly. queen believes every player has the right to know their limits and should have the opportunity to play in a safe environment.

21+ Age required Self-exclusion available 24/7 support SSL secured

Gaming should be a source of fun, not stress

queen always wants its members to play for entertainment — not in hopes of recovering money, but simply for enjoyment. Casino and sports betting are forms of entertainment. There is a chance of winning, but the chance of losing is equal or greater. Playing with the right mindset is the foundation of responsible gaming.

Reading our Terms and Conditions will help you understand the principles queen operates on and the steps taken to protect players' interests. Our Privacy Policy explains in detail the measures we take to keep every member's information secure.

If you have any questions or concerns about your own gaming habits, contact queen's 24/7 live chat support directly — our team is always ready to help. Setting your own limits is not a sign of weakness; it is the mark of a responsible player.

21+

Age verification is mandatory

To open an account and participate in any game on queen, you must be at least 21 years old. Minors are not permitted to create or use an account. Proof of age may be requested during account verification.

Tools to keep yourself in control

queen provides several tools that let you set your own limits on how much you play. Contact live chat to activate or change any of these features.

Set a deposit limit

Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, no further deposits can be made. Raising the limit does not take effect immediately — a waiting period applies.

Session time limit

Decide in advance how long you will play in one session. When the time is up, the system will warn you and end the session if needed. This helps avoid playing for long periods without intending to.

Account cooling-off period

If you want to take a short break, you can pause your account for 24 hours up to 30 days. Login and betting will not be possible during the break. The account is reactivated automatically when the break ends.

Self-exclusion

If you are experiencing long-term problems, choose self-exclusion — your account can be closed for 6 months or permanently. Any attempt to open a new account during the exclusion period will be rejected.

Review your activity history

Log in to your account at any time to view your deposit, withdrawal, and betting history. Understanding your own spending patterns is the first step toward responsible gaming. If you notice any irregularity, contact support immediately.

Contact us directly for support

To set any limit or exclusion, contact queen's 24/7 live chat or email. Our team provides support in both Bengali and English, and your request is handled with full confidentiality.

Warning signs of problem gambling

If you or someone you know is experiencing any of the following, it is important to seek help in time.

Repeatedly gambling to recover lost money

Continuing to play to "win back" money you have lost is one of the most common signs of problem gambling. Each game's outcome is independent, and a previous loss does not guarantee a future win.

Spending money needed by yourself or your family

Using money set aside for rent, food, medical care, or education on betting is a serious warning sign. Your gaming budget should only come from a spare amount kept separately for entertainment.

Impact on family and social relationships

Tension in relationships with family or friends, lying or hiding your gambling activity — these indicate that gambling is disrupting the normal balance of your life.

Feeling unable to stop playing

Being unable to step away from the "just one more" mindset, or feeling restless and irritable when you cannot play — these feelings can be signals of dependency.

Neglecting work, studies, or daily responsibilities

Prioritising betting over work duties, studies, or household tasks and feeling regret about it — this is a concerning pattern.

Gambling with borrowed money or loans

Borrowing from others or taking loans to participate in betting can be a root cause of financial hardship. Never play beyond what you can afford.

Where to find support

If you are struggling, do not face it alone. Family, professionals, and queen's support team are all here for you.

queen live chat support

Contact queen's live chat at any time — we provide support in Bengali and English 24 hours a day, 7 days a week. Requests for deposit limits, self-exclusion, or account breaks can be made directly here.

Live chat — active 24/7

Contact us by email

You can also send us your concerns about gaming, account limits, or self-exclusion requests by email. Our team responds in both Bengali and English, and your information is kept completely confidential.

[email protected]

Family and professional advice

Talk to trusted family members — their support is extremely important on the path to recovery. If needed, consult a mental health professional or counsellor — this is not a sign of weakness, it is a courageous step.

Family and professional counsellor

queen's commitment to you

We are not just a gaming platform — we believe in the overall wellbeing of our members. queen always upholds the following commitments.

Account creation or use by anyone under 21 is strictly prohibited — age verification is mandatory.
Self-exclusion requests are acted on promptly, and sufficient time is given before any reconsideration.
All responsible gaming communications are handled with complete confidentiality and without judgment.
Bonus promotions and advertisements do not encourage problem gambling behaviour.
Members who show signs of problematic behaviour are approached with empathy.
All information and tools related to responsible gaming are easily accessible and openly available.

Some simple principles for healthy gaming

Before betting or playing casino games, ask yourself a few questions — Am I in a good mental state today? Do I have money set aside only for entertainment? Can I accept a loss if it happens? Honest answers to these three questions will guide you a long way.

Do not play while drinking or under stress. Tiredness or low mood reduces your ability to make good decisions, which can lead to greater losses. Set a daily gaming budget in advance and stop for the day once it is used up.

Remember, taking a break is not a sign of weakness. Regular breaks make gaming more enjoyable and keep your decision-making ability intact. queen always wants your experience to stay positive and controlled.

To learn more about queen, read our About Us page, where our values and goals are discussed.

Play responsibly, enjoy with care

queen believes every player deserves to be entertained in a safe and controlled environment. Set your limits, take breaks, ask for help when needed — we are always here for you. All gaming is for members aged 21+ only.

Responsible Gaming FAQ

More answers to common questions on this topic can be found on our FAQ page.

Contact queen via live chat or email to request self-exclusion and tell us your preferred duration — you can choose from a minimum of 6 months up to permanent. Your account will be deactivated promptly once the request is received. No bonuses or promotional messages will be sent during the exclusion period.

Lowering a deposit limit takes effect immediately — the new lower limit applies right away. Raising a limit, however, has a waiting period, which protects members from impulsive decisions. This is an important part of responsible gaming.

No. If you attempt to open a new account under the same identity during self-exclusion, it will be detected and rejected. The purpose of exclusion is to give members a genuine break, and we are committed to keeping this protection in place.

Start by speaking with them directly and with empathy. You can also contact queen's support team — we will try to understand the situation and help with possible steps. Seeking help from a professional mental health counsellor is also important.

You can set how long you want to play in a single session. A warning will appear before the time runs out, and the session will end automatically when the limit is reached. Contact support to change this limit.

You must be at least 21 years old to take part in any betting or casino activity on queen. Proof of age may be requested during account verification or in any case where doubt arises. We take strict measures to protect minors.