queen's Privacy Policy

1 Introduction and Scope of Application

This privacy policy ("Policy") applies to the website and related services ("Platform") operated by queen. When you create a queen account, use our services, or contact us, you agree to the terms of this Policy.

This policy applies only to the queen platform. Third-party websites or services — whose links may appear on our site — have their own privacy policies, for which queen is not responsible. To learn more about the general terms of queen's services, please read our Terms and Conditions.

2 Information We Collect

queen collects two types of information: (a) information you provide directly, and (b) information generated automatically while you use the service.

2.1 Information You Provide

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and password set at the time of account creation
• Documents submitted for identity verification (copy of national ID or passport)
• Payment method details used for deposits and withdrawals — applicable information for bKash, Nagad, Rocket, or bank transfer
• Messages sent to support and communication history

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Login times, pages visited, and activity logs
• Data collected through cookies and similar tracking technologies
• Game play history, bets, and transaction details

3 Purpose of Using Information

queen uses collected information for specific and limited purposes. The legal basis for using information for any purpose is confirmed beforehand.

• Account Management: Account creation, verification, login security, and session management.
• Identity Verification (KYC): Confirming user identity in accordance with applicable regulations and preventing money laundering.
• Payment Processing: Carrying out deposits and withdrawals securely.
• Service Improvement: Analysing platform performance to improve the user experience.
• Customer Support: Helping resolve issues via live chat and email.
• Responsible Gaming Policy Implementation: Monitoring play patterns to identify at-risk behaviour.
• Fraud and Abuse Prevention: Identifying unusual activity to protect accounts.
• Relevant Communications: Sending offers, updates, and important notices (you can opt out of these at any time).

4 Information Storage and Security

queen uses SSL encryption technology to keep all data transmissions secure. Data stored on servers is also protected with industry-standard encryption. Through access controls, only authorised staff can access the information they need.

Your information is retained for as long as your account remains active, or as long as necessary to provide services and meet legal obligations. Even after an account is closed, some information may be retained for a set period due to legal requirements.

4.1 Password Protection

Your password is never stored in plain text — it is secured with a strong hashing algorithm. No queen representative will ever ask for your password. If anyone asks for your password, treat it as a fraud attempt and notify us immediately.

4.2 Two-Factor Verification (OTP)

To enhance security, queen offers OTP-based two-factor verification. Keeping this enabled significantly reduces the risk of unauthorised access to your account.

5 Information Sharing Policy

queen never sells your personal information to third parties for commercial purposes. However, limited sharing may occur in specific circumstances:

• Service Providers: Partner organisations that handle payment processing, technology infrastructure, or customer support — who are contractually bound to follow our guidelines and privacy standards.
• Legal Obligations: Providing necessary information in response to a court order or a lawful directive from a competent authority.
• Fraud Prevention: Sharing information with relevant authorities to assist in investigations into fraud or money laundering.
• Business Transfers: In the event of a company merger or acquisition — where the new party will take on the obligations of this policy.

Outside the cases listed above, your explicit consent will be obtained before your information is shared for any other purpose.

6 Cookies and Tracking Technology

queen uses cookies and similar technologies to ensure site functionality and improve the user experience. There are three types of cookies:

• Essential Cookies: Required for login sessions and security — without these, the site cannot function properly.
• Functionality Cookies: Remember your preferred language, settings, and past preferences.
• Analytics Cookies: Used to understand how different parts of the site are being used — this helps improve the service.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some features to stop working properly.

7 Your Rights and Controls

As a user of the queen platform, you have the following rights:

7.1 Right to Access

You can request a copy of the information queen holds about you at any time. Once the request is received, the information will be provided after proper verification.

7.2 Right to Correction

You can request corrections if there are errors in your information. General details can be updated directly from the profile section of your account; correcting identity-related information will require assistance from the support team.

7.3 Right to Deletion

You can request that your information be deleted in certain circumstances. However, due to legal obligations, it may not always be possible to delete all information — you will be informed of the reason if that is the case.

7.4 Opting Out of Marketing Communications

If you no longer wish to receive promotional messages, you can cancel your subscription from the account settings or through support. This will not affect essential account notifications (such as transaction confirmations).

8 Protection of Minors

queen is for individuals aged 21 and above only. Age is verified at the time of account registration and no information is knowingly collected from minors. If it is confirmed that a minor has created an account, that account and the associated information will be deleted. Detailed policy on this matter can be found in the Responsible Gaming Guidelines.

9 Third-Party Services and International Transfers

queen uses third-party tools for certain services — such as payment gateways and site analytics software. These partners have their own privacy policies and may only use your information for purposes specified in the agreement.

Data may be stored on servers located in different countries as required by the service. In such cases, appropriate safeguards are ensured so that the security standard of your information is maintained.

10 Policy Changes and Notice

queen may update this privacy policy due to changes in services or legal requirements. If significant changes are made, a notice will be sent to your registered email address and the new effective date will be noted on this page. Continued use of the service after changes are made will be taken as your agreement to the updated policy.

To learn more about queen and get an overview of our services, visit the About Us page.

11 Contact and Complaints Process

If you have any questions, objections, or information-related requests regarding this privacy policy, please contact us:

• Live Chat: Support is available in Bengali and English, seven days a week, 24 hours a day.
• Email: [email protected]

Complaints will be reviewed promptly and a response will be provided. Answers to common questions may be found on our FAQ page.